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IT Business Integration: Good Vibrations

Pink Elephant is known for injecting fun themes into their program to create an interesting & energizing element to your overall conference experience.

PINK’s next conference theme is borrowed from The Beach Boys – IT Business Integration: Good Vibrations – to show you what it really takes to create good vibes, high energy & positive outcomes in all aspects of your continual service improvement initiatives.

Some IT organizations are able to successfully overcome many barriers to achieve meaningful results & prove themselves as strong contributors, while others don’t.

How do they do it? What’s the difference between those that do, & those & don’t, or can’t?

Attend Pink Elephant’s next annual conference – now in its 14th highly successful year – to learn about the key leadership, management, & business factors that make the difference. Come visit Biomni at the Exhibition Showcase and let us show you how to simply deploy a fully functional and orderable Service Catalogue into your existing architecture.

We look forward to seeing you there. Register today!

Five Easy Steps to Integrating Service Level Management with Service Request Management.

Wednesday, November 18, 2009 11:00 AM - 12:00 PM EST

You’ve recognized and understand the benefits of both a Service Level Management and Service Request Management strategy, but what are the key factors you should consider to maximize your cost effectiveness whilst increasing customer satisfaction?  Moreover, how can the two be combined effectively to ensure service requests from the business are appropriately and actively measured against expectations?

Join Oblicore and Biomni for this complimentary webinar to learn the five easy steps of how to effectively integrate your Service Level Management and Service Request Management operations to improve the performance of your IT service delivery. In addition, participants will learn:

• What to consider when implementing a Service Level Management strategy
• What to consider when implementing a Service Request Management strategy
• Ways to integrate Service Level Management and Service Request Management through a sound Service Portfolio and Service Catalogue Management strategy

We hope to see you there.

Click here to join

Oblicore, the leading provider of Service Level Management software, announced today that the company will be displaying an integrated IT Service Management solution at itSMF UK.  Working with Biomni, a leading provider of Enterprise Request Management and Service Catalogue technology, Oblicore will demonstrate a service management solution that integrates Service Portfolio Management, Service Catalog Management, Service Request Management and Service Level Management.

“Increasingly, Service Level Management has become a mission critical process within large organizations,” says Erik Hille, Director of Product Marketing for Oblicore, “This means that companies need both increasing levels of performance and interoperability.  With ITIL based projects simultaneously compelling these organizations to think about ‘services’ differently, this integrated solution establishes, for the first time, a framework where companies can simultaneously manage the utility and warranty of services that they offer to their internal and external customers.”

Users of the integrated solutions will benefit from the ability to:

·         Establish a portfolio of services for business users and individual requests

·         Make an active service catalog available

·         Leverage the service catalog to create service level agreements

·         Request “approved” services from the service request catalog

Companies interested in seeing the integrated solution should visit Biomni and Oblicore at Stand P42. 

IT service management specialist Quintica has partnered with independent software vendor Biomni to add complementary software technologies to its service management value proposition. With Biomni’s Service Catalogue and Request Management software, Quintica can provide complete IT Infrastructure Library (ITIL) version 3-aligned solutions to enable high performance corporate IT service delivery.

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Symantec Corp to resell Biomni’s Service Catalog and Request Management Suite 31 September 2008. Symantec Corp (Nasdaq: SYMC) today announced an agreement to resell Biomni’s Service Catalog and Request Management Suite to provide ITIL V3 “front office” capabilities across its Endpoint Management solution.

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Voice messaging introduced to remind patients of appointments

4 March 2008. A new system of automated voice messaging will be introduced in March to remind patients of their hospital appointments by a phone call. East Sussex Hospitals NHS Trust has appointed a specialist voice messaging company, Biomni Voice Ltd, to provide the new technology. Patients will benefit from a reminder call seven days before a new out patient appointment in all specialties.

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Biomni announces key product updates in Q1 2008

London, 14 Jan 2008. Biomni, the leading provider of Enterprise Request Management and Service Catalogue technology, is pleased to announce several product updates scheduled for availability within Q1 2008. “This release will include updates to our flagship modules, Directa and Connecta, as well as introduce Connecta Analytics”, says Angus Gregory, Biomni CEO.

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Biomni announces strategic partnership with Steria

London, 14 Jan 2008. Biomni is pleased to announce a strategic partnership with Steria, a leading European provider of IT-driven business services. Steria provides consulting services for its clients’ core business processes, and also develops and operates their information systems.

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Directa 5

Directa 5 represents a complete redesign of Biomni’s Directa application, focused on significantly enhancing End Users’ Request Management experience. Directa 5.0 will give End Users a friendlier, more efficient interface with which to create, submit and track their Requests for products and services.

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Biomni acquires automated voice messaging specialist, VoicExcel

London 2nd October 2006: Biomni, the leading enterprise Request Management solution provider, today announces that it has acquired VoicExcel, a specialist automated voice messaging and reminder services provider, from its parent company, BCH Digital.

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